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Strategic planning means a lot of things to a lot of different people. One problem that exists in corporate America is that the act of strategic planning is undefined and so management teams feel that if they can get to an offsite, sit around a table, work on some budget plans and talk about the…

As your company kicks off 2020, one critical factor to get right is to verify if you are targeting not the customers that you have now but the customers that you want for the future. Chances are, at least at some level, you are attracting the wrong customers that are not profitable, not engaged, not…

Commander Bryce Benson was asleep at 1:30 am when the Philippine freighter, the ACX Crystal, rammed the USS Fitzgerald on June 17th off the coast of Japan (Figures 1 and 2).  Within seconds the Commander’s stateroom flooded with cold seawater along with Berthing Room 2 that held 35 sailors. Four sailors grabbed sledgehammers, and one sailor…